🇺🇸 FAQ ❓🔎
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Exchanging is not a problem, as long as your product is unworn, the original packaging including accessories is available, and the return period of 14 days has not been exceeded. Cancel your order and reorder your desired product in the online shop. This is necessary because we need to issue a ne...
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I want to return/give back a product
Really sorry that it didn't work out with you and your MAGNETO model! A return is possible for 14 days, provided that the product is unworn and the original packaging including accessories is available. Please follow the withdrawal instructions in the terms and conditions and send the model to: ... -
We ship all packages using DHL. The delivery time is separately indicated on each product page and is as follows: | | | | --- | --- | | Country | Estimated Delivery Time | | Germany | 1 - 5 business days | | European Union | 2 - 8 business days | | USA | 5 - 14 business days | | Rest of the w...
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How and where can I check my shipment status?
As soon as we have packed and made your order ready for shipping, you will receive a shipping confirmation by email. In this email, you will find your DHL tracking number and also the link to shipment tracking. -
Are Magneto watches available on Amazon?
Yes, our watches are also available on Amazon! Similar watches that you find on Amazon are not genuine MAGNETO watches and display the time incorrectly! Please pay attention to the arrangement of the hour and minute hands. We are the first magnetic watch provider with a technical solution devel... -
What sets a MAGNETO WATCH apart from other providers?
We are the first magnetic watch provider with a technical solution developed in Germany, allowing us to position the outer and inner spheres according to the typical European hand arrangement. The outer sphere replaces the minute hand, and the inner sphere replaces the hour hand. Therefore, you ... -
How do I read the time on MAGNETO watches?
The MAGNETO watches feature two metal spheres that orbit the dial with the help of magnetism. You can imagine this similar to moons orbiting a planet. The outer sphere replaces the minute hand, and the inner sphere replaces the hour hand. -
Why can the Spheres move freely?
That's the magical trick of MAGNETO watches that never fails to amaze! When you give momentum to the spheres, for example, by swiftly moving your wrist, they detach and swing freely in their orbits. Once they reach the correct position (time), they snap back to the magnet, indicating the exact ti... -
No, the spheres are anchored in a conical trajectory and are moved by magnetism. They cannot fall out but only move within their trajectory.
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Are MAGNETO watches battery-powered?
Yes, the MAGNETO watches are powered by -
Why don't MAGNETO watches have glass?
This is one of the unique features of MAGNETO watches. The spheres move in conical orbits and cannot fall out. If some dust happens to get into the orbits, it's not the end of the world, and the functionality is by no means affected. You can easily blow away dirt particles or remove them with the... -
Are MAGNETO watches waterproof?
The MAGNETO watches have a water resistance of 3 ATM, making them splash-resistant. In other words, a little splash of water won't harm the watches. However, you should definitely take off the watch for swimming. -
What is included in the delivery?
Delivery Contents: ✓ MAGNETO WATCH ✓ Beautiful jewelry box ✓ High-quality cleaning cloth ✓ User manual -
Yes, the bands of MAGNETO watches are interchangeable. They have a lug width of 20mm. This means you can get any MAGNETO model with any of our straps or order additional straps. The exception is for the women's watches MAGNETO Venus and MAGNETO Bella as they have a narrower band than the other mo...
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Are MAGNETO watches available in retail stores?
No, currently, our watches are not available for purchase in retail stores. -
What payment methods are available?
You can easily and conveniently settle your order in our online shop using one of the following payment methods: ✓ PayPal ✓ Klarna Invoice ✓ Sofortüberweisung ✓ Credit Card (Mastercard, Visa, Amex) ✓ Maestro ✓ Apple Pay ✓ Google Pay -
I want to pay "on account." How does that work?
We offer "Pay later with Klarna". With Klarna Pay later, you have 14 days from the shipping date to settle your invoice. This means you will receive an invoice from Klarna via email, which also includes the bank details. Please also check your spam folder. If you have any questions about payme... -
How does payment with Klarna work? / Buy now, pay later
With Klarna Pay later, you have 14 days from the shipping date to settle your invoice. This means you will receive an invoice from Klarna via email, which also includes the bank details. Please also check your spam folder. If you have any questions about payment, feel free to contact Klarna dir... -
I can't use any of the specified payment methods - what now?
If the provided payment methods are not suitable for you, please inform us of your desired model and your address through the service form. We will then gladly send you a prepayment invoice with our bank details, and you can transfer the amount directly. -
Something went wrong with the order/payment - what now?
If there were issues with the payment process, please follow these steps: Check your email inbox for an order confirmation from us. If you have received it, the payment was successful, and we will process your order as soon as possible. Check all email inboxes, including the spam folder. If you ... -
We ship all packages with DHL. The delivery times are separately indicated on each product page and are as follows: | | | | --- | --- | | Country | Estimated Delivery Time | | Germany | 1 - 5 business days | | European Union | 2 - 8 business days | | USA | 5 - 14 business days | | Rest of the...
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How does the ordering process work?
You can easily order our products in our online shop and receive an order confirmation by email or SMS after completing your order.If you haven't received an order confirmation, it could be due to the following reasons: Was the wrong email address entered? Did the email land in the spam folder o... -
How and where can I check my order status?
Once we have packed and prepared your order for shipment, you will receive a notification by email. In this email, you will find the DHL tracking number along with the tracking link. -
Can I change my order afterwards?
It is very important to us that every customer receives their package as quickly as possible. Since we process and ship the order within a short period, unfortunately, no subsequent changes are possible. -
My discount code is not working
Please note that discounts and promotions are not combinable. This means that only one code can be applied per order. The respective code can be redeemed in the checkout through the "Apply Discount Code" field. If your discount includes a free product, it is important to also add it to the cart ... -
We ship internationally with DHL – the shipping is free for you. After placing your order, you will receive an order confirmation email from us, and upon shipment, a shipping confirmation including the tracking number and link for shipment tracking.
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Do you deliver to DHL packing stations?
Yes, we are happy to send orders to DHL Packstations. Please be sure to provide the following data as the delivery address when placing your order: Name: FIRST NAME LAST NAME Address: DHL Packstation NUMBER Address Line 2: POSTAL CODE Postal Code + City Germany -
We ship all packages with DHL. The delivery times are separately indicated on each product page and are as follows: | | | | --- | --- | | Country | Estimated Delivery Time | | Germany | 1 - 5 business days | | European Union | 2 - 8 business days | | USA | 5 - 14 business days | | Rest of the...
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My product arrived damaged. What now?
We ship all packages with DHL. The delivery times are separately indicated on each product page and are as follows: | | | | --- | --- | | Country | Estimated Delivery Time | | Germany | 1 - 5 business days | | European Union | 2 - 8 business days | | USA | 5 - 14 business days | | Rest of the... -
The shipment status is not changing - what can I do?
Waiting is no fun - we understand how frustrating it can be when there are issues or delays with shipping. If the status of your package hasn't changed for several days, feel free to contact us through the service form. We can then request an inquiry with DHL on your behalf. -
My package arrived empty or damaged - what now?
We're sorry that your model arrived damaged or the package was empty. Please follow these steps: Report the damage promptly to DHL. Fill out our service form and send us photos of all sides of the package and its contents so that we can assist you as quickly as possible.